Lland

Policy

Handmade Functional Sculpture, Art, Architecture, and Interior Design by Rachel Shillander of LLand Studio. Located in Los Angeles, California.

 

Materials and Finishes
Please contact info@lland-studio.com, if you would like to request samples. The studio has a wide range of both standard and custom finish options.  

Trade pricing
If you are a trade professional, please contact info@lland-studio.com for more information about trade pricing opportunities.

Wholesale
Please contact info@lland-studio.com for more information about becoming a LLand vendor.

Ordering
Please contact the studio at info@lland-studio.com for all orders and inquiries.

Terms of sale
All made to order items require a 50% deposit. Quoted lead times begin upon receipt of the deposit. If drawings are provided by LLand, the quoted lead time begins upon approval of the drawings.  All orders ship upon receipt of the balance, which may include additional shipping charges and applicable taxes. When purchasing an item that is “Ready to Ship” payment is due in full at the time of purchase. All orders are final and cannot be canceled.

Returns
At this time, the studio does not accept returns.

Custom Orders
Most pieces can be customized to your dimensions and finish specifications. Custom finish samples can be prepared upon request. Please inquire for more details.

Lead times
Estimated lead times are listed on our individual product pages and tear sheets. These lead times are dependent on our current production schedule and are subject to change. Please request a proposal for a more accurate lead time.

Shipping
Unless noted otherwise, shipping is separate, and not included with the purchase of an item. The customer is responsible for all costs pertaining to crating and shipping. The studio will provide an estimate and can arrange shipment, or the pieces can be made available for pickup and delivery by your preferred shipping agent. Items that say “Ready to Ship,” are generally in the mail within 7 days of making the purchase.

Rush Orders
In some select cases we can rush items. If you need an item quicker than the stated lead time, please contact us directly to see if we can rush your order. Some rushed orders may require an additional fee. Rushed orders cannot be cancelled.

Damages
Items that arrive damaged must be reported within 7 days in order to receive a refund/replacement. You must photograph the packaging from each side, photograph the label on the box, & keep all of the original packaging in order to qualify.  

Storage
Orders that are not picked up or shipped (due to the buyer's request) within 30 days of completion are subject to a 3% storage fee per month. If an item is not picked up or shipped within 6 months, the order is consider unclaimed, the inventory will be reallocated, and the order will not be refunded.

Pricing
Prices may be subject to change without notice.

Limited Liability
LLand is not liable for injuries or direct or indirect damages of any kind that result without limitation from using LLand’s products, website, content, or information gathered while purchasing a LLand product. LLand’s liability does not extend to any item that was produced for LLand by an outside vendor or independent contractor. By using this site and purchasing a LLand product, you agree to hold harmless and defend LLand from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to reasonable attorneys’ fees, resulting directly or indirectly from a claim that is based on your use of LLand’s website, products, or other assets.